Return Policy

Returns

 

Bags and standard foam trays can be returned for a full refund within 30 days of receipt.  If you wish to receive store credit instead, please let us know and the credit can be applied to your Battle Foam account.  All returned items must be in the same condition as when received by the customer.  

No refunds or exchanges can be issued for custom designed trays or toppers, trays with pluck foam areas that have been used, trays with text and/or bags with custom text. 

All sales are final on clearance items.

Any items needing to be returned must be shipped to Battle Foam at the cost of the customer.  Customer may ship back unwanted products using their courier of choice. Please include a copy of your order receipt to make identifying and processing returns faster.

If the product is found to have been used in any way, then no refund will be issued, and the customer will have to pay to have the items shipped back.

Orders selected for "Pickup at Battle Foam" will be available for pick up for 90 days after first "Ready for Pickup" notification.  Product will be used to fulfill other orders if not picked up within the 90 day pick up window.  Orders with custom trays not picked up after 90 days will be charged for shipping and mailed to the address on the order.

 

Cancelling an Order

If your order has not been shipped, please contact us as soon as possible with your order number.  We will cancel your order and if payment has been taken, a full refund will be processed at that time.  If you wish to receive store credit instead, please let us know and the credit can be applied to your Battle Foam account.