Bags and standard foam trays without custom text or logos can be returned for a full refund or store credit (excluding the original shipping charges) within 30 days of receipt. Any items returned after 30 days will receive store credit. All returned items must be in the same condition as when received by the customer. Any items needing to be returned must be shipped to Battle Foam at the cost of the customer.
No refunds or exchanges can be issued for custom designed trays or toppers, trays with pluck foam areas that have been used, trays with text and/or bags with custom text.
If the product is found to have been used in any way, then no refund will be issued, and the customer will have to pay to have the items shipped back.
Orders selected for "Pickup at Battle Foam" will be available for pick up for 90 days after first "Ready for Pickup" notification. Product will be used to fulfill other orders if not picked up within the 90 day pick up window. Orders with custom trays not picked up after 90 days will be charged for shipping and shipped to the address on the order.