Second Chance Guarantee
Our main goal is to get your miniatures protected in a way that is perfect for your needs. This program is to help alleviate issues that might show themselves while you start to store your miniatures in your brand-new Battle Foam. Examples are your army composition changed, or you forgot about adding a certain miniature or unit in your storage plans. Maybe you added a unique base, and your miniature got a little bigger and you need a taller Foam Tray and so on.
Fear not though, with the Battle Foam Second Chance Guarantee, you can easily change into the perfect solution for your updated needs! With the Second Chance, you only pay 50% of the price of the Foam Tray(s) you need to replace, plus shipping. This let's edits super easy and hopefully removes any fears of building your Foam Tray or Load Out incorrectly. Just reach out to info@battlefoam.com within 90 days of receiving your order, and we can help get you sorted!
With that said, we are here to provide help along your Battle Foam journey to ensure we don't even need a Second Chance. Also, if I mistake is made on our part, we will make it right as we always have all. That quality you expect from Battle Foam does not change. Now let's get to some Frequently Asked Questions!
F.A.Q.
Q. What items are eligible for the Battle Foam Second Chance Guarantee?
A. For now, Custom Foam Trays and Load Outs are the only eligible products. Everything that we have pre-designed should fit the needs they are made for, so no Second Chance should be required!
Q. Do I have to send the Foam Tray(s) I am replacing back to Battle Foam?
A. We will not request the Foam Trays back but do reserve the right to do so.
Q. How much will the shipping back to me cost?
A. That will be dependent on your location and replacement size, but we will be using our accounts. This will make it much cheaper than if you were purchasing the label yourself!
Q. Is this program available for International Customers?
A. Yes! Just remember that you will be responsible for the shipping costs to you and any duties or taxes that may arise. Granted, the Foam Tray(s) will be 50% Off, so that might help with the latter.
Q. How many times can I take a Second Chance?
A. This guarantee will apply once per Order. If an issue presents itself, we will work with you in creating the best solution to fix everything in its entirety.
Q. Can I change multiple Foam Trays in a Load Out?
A. Yes! The goal of the Second Chance Guarantee is to make your purchase perfect. Just keep in mind that it is 50% Off per Foam Tray, and the shipping will increase proportionally. We also reserve the right to limit the amount of changes if they don't fit the spirit of the program.