Q: What is my order's status?
A: When you log into your Battle Foam account, you may see a couple of different status updates. Here are some brief notes on where your order is in our warehouse.
- Awaiting Payment - An invoice has been made for you, but the order is pending payment.
- In Production Queue - Some trays are made to order, and in this stage, your order is in a production queue.
- Additional Order Information Required - Your order is on hold while we wait for information from you.
- Ready for Pickup - Your order is ready for pickup in our front office.
- Partially Shipped - We have shipped parts of your order, but still owe you the rest. Don't worry, we have what we owe you on file.
- Shipped - Your bags and foam are on their way! This option should also have tracking information available.
Q: Can I pick up my Battle Foam order?
A: When you proceed to checkout, you can choose to pick up your order from Battle Foam Headquarters in Arizona. Once you select this option, you will receive an email once the order is completed and ready for pickup.
Q: Do you ship internationally?
A: We ship worldwide using FedEx, the United States Postal Service and the Royal Mail. Delivery times vary between companies. Duties and taxes may be charged upon arrival. Unfortunately, we do not control these costs and cannot advise you of the prices beforehand.
Q: Do I need to be home to receive my package?
A: You may request for a Signature Required Delivery for an extra charge. You will need to be home to receive your package if the option is selected. UPS will attempt to deliver your package three times before returning the shipment back to us. Tracking information will be provided with an estimated delivery date. You can also contact UPS to pick up at a UPS Store near you. If you are concerned about the safety of your package being delivered at your doorstep in the event you are not home, this service will to avoid lost/stolen boxes.
Q: What can I write on my foam trays and is there a limit on the amount of text allowed?
A: You can personalize most trays with custom text at no extra charge. Our first priority is to fit as many models on the trays as possible. Most trays can fit about 20 to 30 characters. Custom artwork or logos cannot be used on foam trays.
Custom toppers can be engraved with text and logos, but this service comes with a fee. Logos or artwork must be provided. We do not supply artwork or logos of any kind. We also do not keep artwork or logos on file for future use. Please submit your artwork or text to firstname.lastname@example.org for a quote on this service.
Q: What dimensions can I order foam trays?
A: We offer foam trays in a variety of dimensions. We produce trays to fit our P.A.C.K. bags, the Flames of War Army Kit Bag, and our privately labeled Warmachine and Hordes Bags. We also make trays to fit in the GW and SD cases.
Q: Do you offer a Military discount?
A: We offer a Military discount to both enlisted and military veterans. We will need proof of service (DD-214, ID with personal information blocked) sent to email@example.com for the discount. Once our customer service reps receive this, we will gladly move your account to our military group so you receive the discount each time you place an order.
Q: How thick can I order my foam trays?
A: Our foam trays range from 1 to 8 inches thick and can be ordered in whole or half sizes. Our pluck foam is available from 1 to 4 inches thick.
Q: What armies fit in your foam trays?
A: We make foam trays for Warhammer 40k, Forgeworld, Warhammer Fantasy, Hordes, Warmachine, and Flames Of War. We can also do custom projects for specific needs.
Q: How long does it take to make my order?
A: All orders are different in nature and are made once ordered. Because of this, delivery times will vary. We strive to produce the foam as quickly as possible and ship the same day production is completed. Currently, production for most orders takes about 2-3 weeks. Please allow 3-4 weeks for all custom orders. Please note that if custom work has not been submitted within 90 days of purchase, we cannot guarantee stock of your items. We will then issue credit for the total amount of the order.
Q: How do I know when my order has shipped?
A: We utilize FedEx and the United States Postal Service to ship all orders. Depending on the size of your order and shipping location, you will receive an email with tracking information from one of these companies once your package ships. You can also check the status of your order by logging into your Battle Foam® account. Once your package has shipped your status will be labeled as such.
Q: What type of discounts do you offer?
A: We offer discounts on larger orders of 30 or more foam trays. We also offer a 15% discount to active and retired military servicemen. Please contact us for more details on these two discount options. We have a trade in bag program. More information on this discount program can be found by clicking here. Please note that we do not stack discounts.
Q: How can I sign up for your retailer program and sell Battle Foam products in my store?
A: Anyone interested in reselling Battle Foam® products can contact our direct sales team to discuss becoming a vendor at 480-747-0230 or firstname.lastname@example.org.
Q: How do I know what size foam to order?
A: If you have questions on foam sizing, just call our experts and someone will be able to assist you at 877-336-3626. Also, please note that all of our foam trays have sizes and cut out information available in the product descriptions.
Q: Why should I buy Battle Foam® products instead of someone else?
A: At Battle Foam®, your foam trays are designed to maximize the amount of models you can carry. Our bags are designed with a hard inner shell that will provide protection along with style unlike any other case made for transporting miniatures.
Q: My tray is designed in a(n) __ inch thickness. Why is my tray taller than what I ordered?
A: The depth that you choose off of our Custom Tray Creator will represent the actual cutouts in the tray. There is an additional 1/4" piece of material glued to the bottom. For example, if you design a 3" tray, your tray in total will be 3 1/4" thick. Foam thicknesses may vary up to an 1/8th of an inch.
Q: What if I have other questions regarding placing an order?
A: Please direct all your questions to 877-336-3626 or fill out our form and someone will get back to as soon as possible.