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Terms & Conditions

WAYLAND GAMES USA LLC

TERMS AND CONDITIONS OF SALE

Last Updated: August 25th 2026

These are the terms and conditions on which Wayland Games USA LLC supplies products to you. 

Please read these terms carefully before ordering with us. The terms tell you what you need to know about buying with us. The terms published on our website when you place your order will apply to that purchase.

When you buy from us, you agree that:

  • We only accept orders after checking them.
  • We may reject or cancel orders in certain circumstances.
  • We charge you when you place your order or when your payment is authorized.
  • Prices may include applicable sales tax where required.
  • We are not responsible for delays outside our reasonable control.
  • Products may vary slightly from their pictures.
  • You are responsible for providing accurate order and delivery information.
  • You may cancel eligible orders and return eligible products under our Returns and Refunds Policy.
  • You have rights if a product is defective or incorrectly supplied.
  • We may change or withdraw products.
  • We may suspend or end a contract in certain circumstances.
  • We do not compensate you for every type of loss.
  • We use your personal information as explained in our Privacy Policy.
  • Other important terms apply to your purchase.

1. Who We Are and How to Contact Us

  1. Who we are - We are Wayland Games USA LLC, a limited liability company organized under the laws of the State of Arizona. Our principal business address is 120 E Corporate Pl, Suite 1, Chandler, AZ 85225.
  2. How to contact us - You may contact us by emailing info@battlefoam.com or visit us in store..
  3. How we may contact you - We will normally contact you using the email address or other contact information provided with your order.
  4. Battle Foam transition - Wayland Games USA LLC is assuming operational responsibility for certain business activities previously managed by Battle Foam. Details regarding the handling of existing Battle Foam orders, warranties, gift cards, store credit, deposits, and customer accounts are outlined in a dedicated transition notice available on our website.

2. Placing an Order

  1. How to place an order - Products may be ordered through our website. You should carefully check the products, quantities, billing details, and delivery address before clicking “complete order” or “pay now”.
  2. Acceptance of your order - Your order is an offer to purchase products from us. An order acknowledgement confirms receipt but does not mean that we have accepted your order. We accept your order when we send a shipment confirmation or otherwise expressly confirm acceptance.
  3. Age and authority - You must be at least 18 years old and authorized to use the payment method provided. A person under 18 may only place an order with the involvement of a parent or legal guardian.
  4. Information required from you - You are responsible for providing all information necessary for us to process, verify, and deliver your order. We reserve the right to recover any reasonable additional costs incurred due to the provision of incomplete or inaccurate information.

3. Our Rights to Cancel or Reject Your Order

  1. If we cannot fulfil your order - We may reject or cancel an order if a product is unavailable, payment cannot be authorized, delivery is unavailable to your location, there is an obvious pricing or description error, or we are otherwise unable to fulfil the order. We will email you and refund any monies paid.
  2. Suspicious or unusual activity - Our products are generally intended for personal use. We may cancel an order if we reasonably suspect fraud, unauthorized resale, dropshipping, abuse of promotions, or other improper activity.
  3. Suspending supply of products - We may temporarily suspend the supply of products to address technical issues, implement necessary updates, ensure legal compliance, or address safety or supplier-related concerns.
  4. Notification and refunds - Where reasonably possible, we will notify you of a suspension, cancellation, or withdrawal. If we cancel an order, we will refund amounts paid for products not supplied.
  5. Ownership - You will own a product once we have received payment in full and the product has been delivered to you, unless applicable law provides otherwise.

4. Our Products

  1. What we provide - We sell hobby supplies, miniatures, tabletop and wargaming products, board games, accessories, storage products, toys, and related goods.
  2. Product descriptions - We make reasonable efforts to display products accurately. Images, packaging, artwork, colors, measurements, and specifications may vary slightly from the products supplied.
  3. Manufacturer changes - Manufacturers may change packaging, contents, or specifications without notice.
  4. Gift cards and store credit - We currently do not sell gift cards

5. Delivery

  1. Delivery costs - Delivery charges will be displayed during checkout 
  2. Taxes and Duties - We collect U.S. sales tax in accordance with applicable laws. If your order is shipped outside the United States, you are solely responsible for any applicable customs duties, import taxes, brokerage fees, or other local charges, except where we have explicitly indicated that these are included.
  3. Delivery times - Shipment and delivery estimates depend on product availability, location, and the shipping method selected.
  4. Shipping delays - We will have a reasonable basis for any stated shipment period. If we cannot ship within the stated period or within the period required by law where no period is stated, we will provide the notice, cancellation option, or refund required by applicable law.
  5. Events outside our control - We are not responsible for delays caused by events outside our reasonable control, including carrier disruption, severe weather, supplier delays, government action, customs delays, or transportation problems. This does not affect any mandatory cancellation or refund rights.
  6. Delivery address - We will deliver to the address entered at checkout. You are responsible for ensuring that the address is complete and accurate.
  7. Risk of loss - Risk of loss passes to you when the products are delivered to you, an authorized recipient, or a delivery location selected or authorized by you, except where applicable law provides otherwise.
  8. Shipping restrictions - We may decline to ship to locations listed as restricted in our Shipping Policy.

6. Your Rights to End the Contract

  1. Ending your contract - Your eligibility to cancel an order or return a product is subject to the order's shipment status, whether the item is defective or incorrectly supplied, and the terms outlined in our Returns and Refunds Policy.
  2. Defective or incorrectly supplied products - If a product is defective, damaged before delivery, or materially different from its description, contact us promptly. You may be entitled to a replacement, repair, refund, or other remedy under applicable law.
  3. Cancellation before shipment - You may request cancellation before an order enters the shipping process. We cannot guarantee cancellation once packing or shipment has begun.
  4. Cancellation after shipment - If an order has shipped, it must be returned under our Returns and Refunds Policy.
  5. Changing your mind - Unless otherwise stated, we accept eligible returns within 30 days after delivery. Products must ordinarily be unused, complete, and in their original packaging.
  6. Reasons you may cancel - You have the right to cancel an order if:
    • we inform you of a material change to these terms that you do not accept;
    • there is a clear pricing or product description error and you choose not to proceed;
    • we notify you of a significant delay in shipping; or
    • we are unable to fulfill your order due to product unavailability.
  7. Products that may not be returnable - Unless otherwise required by applicable law, returns are generally not accepted for: personalized or custom-made items, opened hygiene-sensitive goods, activated digital products, opened software, or items explicitly marked as final sale.

7. Returns and Refunds

  1. Returns and Refunds Policy - Our published Returns and Refunds Policy forms part of these terms. (https://us.battlefoam.com/pages/Return-Policy.html)
  2. How to request a return - Contact Customer Service via e-mail at info@battlefoam.com. Provide your name, order number, delivery address, email address, and reason for the return.
  3. Returning products - Follow our Returns Policy. Unless otherwise stated, return within 30 days. If handled beyond “as new” condition, we may reduce your refund. In some cases no refund may be due. 
  4. Condition of returns - Unless the product is defective or incorrectly supplied, returned products must generally be unused, undamaged, complete, and suitable for resale.
  5. Return costs - We will cover reasonable return shipping costs if the return is due to our error or if the product is defective or damaged. If you are returning an item due to a change of mind, you are responsible for the return shipping costs.
  6. Refunds - Approved refunds will normally be issued to the original payment method. Discounts will be taken into account when calculating the refund.
  7. Delivery charges - Additional amounts paid for expedited or special delivery may not be refundable where standard delivery was available, except where required by law.

8. Our Rights to End the Contract

  1. We may end the contract if:
    • you do not provide information reasonably required to fulfil the order;
    • you do not permit delivery within a reasonable time;
    • payment is declined, reversed, or remains unpaid;
    • we reasonably suspect fraud or unlawful activity; or
    • you materially breach these terms.
  2. If we end the contract, we will refund amounts paid for products not supplied, less any lawful amounts owed to us.
  3. Ending the contract does not affect rights or obligations that arose before it ended.

9. Price and Payment

  1. Price - All product prices are listed in U.S. Dollars unless otherwise stated. Relevant sales tax, delivery charges, and additional fees will be clearly calculated and displayed at checkout.
  2. When we charge you - We may authorize or charge your payment method when you place your order. A payment may initially appear as pending.
  3. Price changes - We may update prices at any time. A change will not normally affect an order already accepted.
  4. Pricing errors - If a price is clearly incorrect and could reasonably have been recognized as an error, we may cancel the order, refund amounts paid, and require the return of any product supplied.
  5. Payment methods - We may accept credit cards, debit cards, PayPal, digital wallets, cryptocurrency, or other methods displayed at checkout.
  6. Chargebacks - You should contact Customer Service before initiating a payment dispute so that we have an opportunity to resolve the issue. Nothing in this provision limits any lawful right to dispute a charge.

10. Discount Codes

  1. From time to time, we may issue promotional or discount codes through email, advertising, or other channels.
  2. Unless the promotion states otherwise:
    • codes are valid only during the stated period;
    • only one code may be used per order;
    • codes cannot be combined;
    • codes may apply only to selected products or full-priced products;
    • codes do not apply to delivery charges;
    • codes have no cash value;
    • codes may not be transferred or resold; and
    • codes may be limited by territory, account, or sales channel.
  3. Returned items are refunded at the discounted price (discount apportioned across goods). If returns bring spend below a qualifying level, the offer value may be deducted from the refund. Replacements don’t re-apply the discount. This does not affect statutory rights.
  4. Orders remain subject to stock availability and acceptance.
  5. We may reject, withdraw, amend, or cancel a promotion where a code is invalid, expired, used improperly, or affected by an obvious error.

11. Our Responsibility for Loss or Damage Suffered by You

  1. We are responsible for direct and reasonably foreseeable loss caused by our breach of these terms or failure to use reasonable care.
  2. We are not responsible for loss that:
    • was not reasonably foreseeable;
    • could have been avoided by following reasonable instructions;
    • was caused by inaccurate information provided by you;
    • resulted from events outside our reasonable control; or
    • relates to business, resale, commercial, or professional use.
  3. To the fullest extent permitted by applicable law, in no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our products.
  4. Where permitted by law, our total liability relating to a product or order will not exceed the amount paid for the affected product.
  5. Nothing in these terms excludes or limits liability that cannot legally be excluded, including liability for fraud, intentional misconduct, or personal injury caused by conduct for which liability cannot lawfully be limited.
  6. Some states do not permit certain warranty exclusions or liability limitations. In those states, these provisions apply only to the maximum extent permitted by law.
  7. Products may be covered by a manufacturer’s warranty. Nothing in these terms limits rights under an applicable written warranty or rights that cannot be waived under federal or state law.

12. How We May Use Your Personal Information

We will use personal information as set out in our Privacy Policy (https://us.battlefoam.com/privacy-policy/).

Personal information associated with Battle Foam customers may be transferred to or processed by Wayland Games USA LLC as part of the transition where permitted by law and explained in the applicable privacy notice.

13. Other Important Terms

  1. We may transfer the contract - We may transfer our rights and obligations to another organisation. We will let you know; if unhappy, you may end the contract within 7 days and we’ll refund payments for products not provided. 
  2. Battle Foam transition - Any such transfer may encompass the rights or obligations associated with the transition of Battle Foam operations to Wayland Games USA LLC.
  3. Your transfer - You may transfer your rights or obligations only with our prior written agreement.
  4. No third-party rights - The contract is between you and Wayland Games USA LLC. No third party has rights to enforce its terms.
  5. Changes to these terms - We may change these terms at any time, including to reflect law changes. The latest version will always be on our website. 
  6. If a court finds part unlawful - Each paragraph operates separately; if any is unlawful, the rest remain in force.
  7. Delay in enforcement - If we delay enforcing a right, we may still enforce it later.
  8. Entire agreement - These terms and the policies incorporated by reference form the agreement relating to your purchase.
  9. Governing law - These terms are governed by the laws of the State of Arizona, without regard to conflict of law principles.
  10. Jurisdiction - Subject to any rights that cannot legally be waived, you and Wayland Games USA LLC agree that any dispute arising from these Terms or any purchase made through our website shall be submitted to the state or federal courts located in Maricopa County, Arizona. Consumers retain any mandatory rights available under the laws of the state in which they reside.

14. Dropshipping Policy

  1. Unauthorized Dropshipping Policy - Our products are intended for individual consumer use. Orders placed for the purpose of unauthorized resale, dropshipping, or commercial distribution to third parties are strictly prohibited.
  2. Order Cancellation - We reserve the right to cancel any order if we reasonably suspect unauthorized resale or dropshipping activities.
  3. Verification Requirements - We may require delivery to a verified address. Discrepancies between billing, payment, and shipping information may lead to order verification or cancellation.
  4. Enforcement - Violations of this policy may result in the immediate cancellation of orders, suspension or termination of your account, and restrictions on your ability to make future purchases.

Contact Us

Wayland Games USA LLC
120 E Corporate Pl
Suite 1, Chandler, AZ 85225
United States